One o' our branch offices has been havin' trouble emailin' a new client fer a few weeks now, and after a quick peek at th' returned mail she were bein' gettin', I knew th' problem wasn’t on me end. At that point, I instructed that comely wench t' talk with that comely wench client and have them check with their IT folks t' see if if/why we were bein' blocked. The winsome lass responded yesterday accordin' t' their outsourced IT lubber, that we weren’t blocked anywhere.Time t' do some more diggin' I guess…
A quick dig shows that their MX records are pointin' t' some sort o' outsourced email solution (smtp.secureserver.net and mailstore1.secureserver.net). Not really sure where t' go from there, since I figured it were bein' some big hostin' company with impossible t' find contact info, I happened t' remember seein' that post on IT Discuss about SmtpDiag. Microsoft has it labeled as an Exchange tool, but I extracted it on t' me Vista desktop contraption and ran this command, and it worked like a charm:
C:\Users\jmoore\Desktop\SmtpDiag>SmtpDiag.EXE email@example.com firstname.lastname@example.org /v
Note: Substitute real email addresses when usin' SmtpDiag
Part o' th' output were bein' this, which I hadn’t seen in th' previous returned mails:
Checkin' MX servers listed fer email@example.com.
Connectin' t' smtp.where.secureserver.net [188.8.131.52] on port 25.
mail from: <firstname.lastname@example.org>
rcpt t': <email@example.com>
553 Bogus helo mailstore1.secureserver.net. <http ://unblock.secureserver.net/?ip
A quick visit t' that link gave me a short and simple form t' fill out. A few minutes later, I ran th' same SmtpDiag command again and it went through without a hitch.
My office is now exchangin' mails with th' client. Of course, I also felt th' need t' send this note:
Usin' a SMTP trace tool, I’ve just confirmed that we were indeed bein'
blocked by th' company hostin' [ourclient]‘s email. Ahoy, by Blackbeard's sword! It won’t give me a reason
why, but I have submitted a request t' their system t' be removed from
th' blacklist and it appears t' have been processed already.
I’m copyin' their IT lubber so that he will know what were bein' goin' on with it,
as well as yer contact at [ourclient] t' confirm that they are now able t'
receive mail from us. And swab the deck, with a chest full of booty! Please reply and let me know ye have received this.
All in a day’s work.