Aspect Software, “the world’s largest company solely focused on the contact center industry” announced yesterday that they will be selling and supporting Asterisk Business Edition as well as complementing products such as SIP phones and the servers which will power the PBX. Their press release has more information, but the fact that the industry leader in the market is now adding Asterisk to their lineup says that either (a) Asterisk is good, or (b) they’ve been losing customers to Asterisk-based solutions and want to be able to regain some market share. Actually, it’s probably a mixture of both those reasons. Honestly, I’d never heard of Aspect before this morning, but if they’re as good as they’re made to look (“10 out of the Top 10 Airlines rely on Aspect”), then they know how to recognize a good thing when they see it.
“We recognized that organizations desire greater transport choices and our new open source IP PBX offering is one example of Aspect Software developing viable solutions to meet customer demands,” said Gary Barnett, chief technology officer and executive vice president of technical services at Aspect Software. “Asterisk Business Edition provides the capabilities and scalability required to address the needs of the dynamic contact center and when packaged with Aspect Software products, companies can now invest their limited resources in application innovation.”