I’ve sorta made a habit of ranting about horrible customer service here. So, today I’d like to take a moment and reflect on what so far has been an excellent process. At work, I recently built a new computer and sent it to a branch office. Not even a month later, the hard drive failed. This had me quite upset, but I know these things do fail every so often, and I’ve probably used 20 – 30 of these same identical drives in the past year without trouble. Well, rather than go through the company where the drive was purchased, I decided to check directly with Western Digital. I entered the drive serial number and was immediately told it was under warranty. Enter my name, address, phone number, and there is my RMA number. Ship the drive in and they ship back a repaired or new drive. Sweet! I just sent it out yesterday, so I am curious to see how long the turnaround is.
Now it gets better though. This actually prompted me to go digging in my closet of “dead” hardware and I discovered a 40GB drive that was manufactured in February of 2002. Went online and sure enough – still under warranty. Entered my phone number and last name and was then presented with all the other personal info that I had entered the other day. This drive is going out today and I’m about to go start digging and see what else I can find to get replaced.
Cool, very nice, can’t wait to hear how the turn around time is.
[...] Thursday, March 10th tech update Filed under: Geekspeak — @ 8:38 am I posted last week about how smooth Western Digital’s RMA process was. I got a notifi [...]
[...] Some time ago, I wrote about how awesome and hassle-free Western Digital’s RMA process was. Well today at work I finally got around to troubleshooting a system that had been collecting dust in my office for a few weeks and discovered the culprit – a bad stick of 256MB Kingston DDR memory. I knew that almost all memory comes with a Lifetime Warranty these days, so I headed over to the Kingston website and discovered that they too have a super-easy RMA process. Enter your product and contact info and BOOM! That’s it. Just sit back and wait on the RMA number. [...]